Privacy Policy

Information we collect

Information you give us

When you fill out a contact or quote request form, or call the number listed on this site, we may collect:

• Your name
• Your phone number
• Your email address
• Your service address or general location
• A description of the plumbing issue you are contacting us about

We only ask for what we need in order to respond, quote the work and schedule a visit.

Information collected automatically

Like most websites, ours may record limited technical information when you visit, including:

• IP address and approximate city or region
• Browser type and device type
• Pages viewed and time spent on each page
• The website or search that referred you to us

How we use your information

We use the information described above to:

• Respond to your inquiry and provide a quote
• Schedule, perform and follow up on plumbing work
• Send appointment confirmations, reminders and invoices
• Keep records required for licensing, permitting, warranty and insurance purposes
• Understand how visitors find and use our site so we can improve it
• Measure the performance of our advertising

Phone calls and text messages

When you submit a form or call us, you are giving us permission to contact you back by phone, text message or email about your request. Standard message and data rates from your carrier may apply.

You can ask us to stop contacting you at any time by replying STOP to a text message or by calling us directly.

Calls to and from our business may be recorded or monitored for quality and training purposes.

Some phone numbers shown in our advertising may be call tracking numbers that forward to our main line. This allows us to understand which advertisements generate calls. The call connects normally.

Cookies and advertising

This website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps a website recognize or remember information about your visit.

Analytics

We use Google Analytics to better understand how visitors use our website in aggregate, including which pages are visited most often and how visitors interact with the site.

You can opt out using the Google Analytics Opt-out Browser Add-on .

Google Ads

We advertise through Google Ads. Google may use cookies and similar technologies to measure which advertisements lead to calls, form submissions or other interactions with our business.

Google and other third-party vendors may also use cookies to serve advertisements based on previous visits to this website.

You can control the ads you see through Google My Ad Center and manage cookies through your browser settings.

Blocking cookies will not prevent you from browsing this website or contacting A&L Premier Plumbing.

Who we share information with

We share information only when reasonably necessary to operate our business or provide the requested service, including with:

• Service providers that help us operate, such as website hosting companies, email providers, scheduling software and payment processors.
• Advertising and analytics platforms used to understand website performance and advertising results.
• Suppliers and subcontractors where a specific plumbing job requires it, such as ordering a part or coordinating permits.
• Government or legal authorities when required by law, permit requirements, court order, or to establish or defend a legal claim.

How long we keep information

We keep customer and job records for as long as reasonably necessary to service warranties, comply with licensing, tax and business record requirements, and resolve disputes.

Inquiries that do not become jobs may be retained for a shorter period.

You may ask us to delete your information using the contact details below, unless we are legally required or otherwise permitted to retain it.

Your choices

You can contact us at any time to:

• Ask what information we hold about you
• Correct information that is inaccurate or out of date
• Request deletion of your information
• Ask us to stop contacting you

We will respond within a reasonable time. We do not charge a fee for ordinary privacy requests.

Security

This website uses SSL encryption, generally indicated by the padlock icon displayed in your browser's address bar.

We take reasonable administrative and technical steps to protect the information we hold. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Children

This website is intended for adults arranging plumbing services. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has submitted personal information through this website, please contact us and we will take reasonable steps to delete it.

Links to other websites

Our website may contain links to third-party websites, including our Google Business Profile, review platforms or other service providers.

A&L Premier Plumbing is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy as our services, website, advertising platforms or other tools change.

The date shown at the top of this page indicates when the policy was last revised. Continued use of the website after a change is subject to the updated Privacy Policy.

Contact us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact A&L Premier Plumbing: